Your online order receipt will have an "order number" if it has been processed successfully. Online orders come to us directly. Ifnecessary, orders can be modified after they are placed, as credit cards are processed later.
Shipping and handling are additional to the "product prices" quoted.
Some order forms will have a shipping charge that states 0 (meaning not applicable) and will state "shipping will be added to your order".
Orders forms that do have a shipping charge quoted will have an estimated ground delivery charge. This may or may not change. The quotation will give an idea of the charge to expect. If the shipping charge is close, the order may be processed immediately.
An invoice or an e-mail will be sent with exact shipping charges, usually within 2 days of placing the order. We will hold your order about 24 hours (or as indicated on the notification) to wait for addition, cancellation or other modifiation notice from you concerning your order. After that, we will process the order. If you wish the order to be processed earlier, confirm the order immediately. Very small or very large orders or hoop orders may request your return confirmation before we will go ahead and process the order. Be be sure your e-mail will receive this notification, which will come through e-mail or Quick books (invoice).
Rush orders or orders needed by a specific delivery date must be followed up with an e-mail or phone call within a day of placing the order so we can confirm that we can make that date and/or quote shipping charges required to meet delivery for that specific time frame.
Normal delivery is within approx. 1 1/2 to 2 1/2 weeks or less. Delivery time will depend on the items ordered, delivery location and order changes.
Propose your order (by ordering online or by e-mail --orders come directly to us and can be modified after they are placed online). The shipping charges will be quoted and a confrmation requested. When the order is confirmed as required, the order will be processed.
For orders that require a "fax confirmation":
1) Submit a photo copy of the front and the back of a visa or mastercard credit card. A light copy should be submitted so that the letters on the card can be viewed on the photo copy.
2) Under the photo copy, the cardholder's signatue is required. (It must match the signature on the back of the credit card).
3) Hand write again the 16 numbers of the credit card and the expiration date under the signature.
4) Clearly print the shipping address